I agree.laurel wrote:yes, it's not the right way to talk to someone. but, as lando just pointed out above, johnny was being accused of something he did not do. i don't know what kind of customer service jobs you've been working, but the last thing you do, as i've said previously, is put the customer in the wrong.myownsatellite wrote:I still think it was a disgusting way to talk to someone. From Johnny's story, I don't see how the person was being a shitty sales associate. He was probably following policy. For all we know, the guy could have been new and didn't know that he was allowed to bend policy for certain things.
Whether or not you feel bad about what you said to him, I'm surprised you said anything like that. It was absolutely inappropriate and I can't believe that people are sticking up for that.
There are better ways to deal with shitty customer service. Cussing at a sales associate and telling him to grow some balls is really shitty.
Yes, sometimes you need to be disgruntled when you are being treated unfairly. But namecalling and insults and the like = REALLY SHITTY JOHNNY.
I've had customers cuss me out and call me horrible names for things that weren't even my fault, and that were easily fixed if they'd just ask me to fix them instead of getting all pissed off. I've cried over it before. You have no idea how difficult it is to work in customer service until you've done it. I recommend you get a job in retail, Johnny, and then maybe you'll stop and think before you say shit like that to another person.
there's a reason we're sticking up johnny...he had a bad experience with a crappy sales associate. we've all been there trying to deal with bad customer service, and sometimes, it's just hard to keep your cool. yes, what he said wasn't the best thing he could have said, we've determined that. you don't have to reiterate it, while shouting how shitty it is of him. i'm sure you've dealt with things badly before. hell, i'm sure you've written many things on here about what you've done that other people don't agree with. but, you don't see them going, REALLY SHITTY, MEGAN! that's because on this board, most of us have a level of respect for the other people, and don't need to attack them by yelling. you stated that you thought what johnny said was wrong. fine. no need to start yelling about it. he feels bad as it is. you, someone who's always come across as friendly to johnny, should not be treating him that way. do you like yelling at your friends in person like that when they do something wrong?
and you say you've been cussed out for stuff that wasn't your fault....you know, nothing in customer service should be taken personally. if it's a fault with the company, it's not your fault. you should know better than to get hurt and cry over it. customer service is the wrong industry for you if you can't handle a pissed off customer. i've been confronted with many. i know when the issue isn't my fault, but something with the company, or another person. so, there's no reason to cry over it. you fix it, you make the customer happy, and hopefully, they thank you. sure, they may say hurtful things, but you should be able to brush it off. there's no other way to survive dealing with people on a daily basis, a good percentage who will be mad in some way.
if you fucked up and handled the situation wrong, as the sales associate in this situation did, then it is your fault. sure, the customer by all means shouldn't talk to you in the way johnny did, but it's very hard to be calm when someone's accusing you of something you didn't do, and making your experience a bad one. it's the associate's job to ensure you have a good experience, and your needs are met. why the heck else is it called customer service? if you suck at your job, you're going to get negative feedback from customers.
and maybe you should stop and think before you say shit like you did to johnny. the entire tone of your post was very disrespectful to him. we're all friends on this board, so try to at least try to consider his side before retaliating against him.
also, I'd like to say that if a customer is coming in with a problem, there's a good chance that they're not going to be in the best of moods to begin with, pushing them further like this employee did is ridiculous.
